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Predictive Diallers and Call Centre solutions

BSpoke Contact together with our development partners have used our many years of industry to create a truly unique contact centre solution. Our BSpoke Contact system will increase your productivity, reduce your management time and enable you to better comply with ever changing regulation.

Increased Productivity

Our true predictive algorithm along with market leading answer machine detection and reduced dropped call features ensure an increase in calls and talk time of 30-40% compared with other solutions.

Management

We make management of the dialler easy from your first line team to your dialler manager and you. Our intelligent reporting and custom dashboards mean that you will always have all the information you need at your fingertips. Setting Low Data alerts and agent break times leaves you to concentrate on the important things: sales and customer service.

Compliance

In a world of compliance, we have created a suite of features helping to keep you on the right side. With PCI compliant recordings, Coaching and Monitoring, advanced recording archive and comprehensive auditing you have the peace of mind that you are meeting all your obligations. Our QA feature allows for second line monitoring of calls already scored by your front line.